“The best way to be convincing is, first demonstrate emotional empathy. People like advice from someo asdfadsf ”

The best way to be convincing is, first demonstrate emotional empathy. People like advice from someone who's on their side. Then get their agreement that a problem exists - don't just hop directly into what the solution should be. Describe the problem from their viewpoint. Give them a sense of urgency & lead them to a specific action they should do now.